Refund Policy
Effective Date: July 30, 2025
Last Updated: October 8, 2026
1. OVERVIEW
At Soulful Evolution, we strive to provide transformative spiritual services and products. We understand that sometimes our services may not meet your expectations, and we have established this refund policy to address such situations fairly.
2. INDIVIDUAL READINGS (PSYCHIC/MEDIUMSHIP)
2.1. Cancellation Policy
48+ hours notice: Full refund
24-48 hours notice: 50% refund or full credit for rescheduling
Less than 24 hours notice: No refund, but one-time rescheduling permitted
No-show: No refund or rescheduling
2.2. Private-reading money-back guarantee
If you don't receive meaningful, verifiable insight during your session, email support@soulfulevolution.com within seven days after the session for a full refund of your reading fee.
This guarantee applies to new $497, 90-minute private-reading bookings made after this updated policy is published. Cancellation and no-show terms still apply. It does not apply to the course or energy-clearing sessions.
For reading bookings made before this updated policy was published, completed sessions remain non-refundable. Completed energy-clearing sessions remain non-refundable.
2.3. Interrupted Sessions
If technical issues prevent session completion, we will reschedule or refund the affected portion
If Allison cannot complete the session due to emergency, full refund or rescheduling offered
3. AI ASTROLOGY REPORTS
Before download/access: Full refund within 24 hours of purchase
After download/access: No refunds due to digital nature
Technical issues: Full refund if report cannot be generated or accessed
4. COURSES AND DIGITAL PRODUCTS
Within 7 days of purchase: Full refund if less than 20% of content accessed
After 7 days or 20% completion: No refunds
Technical issues: Full refund if content cannot be accessed after troubleshooting
5. MASTERMIND PROGRAM
Before program start: Full refund minus $100 processing fee if cancelled 14+ days before start
Within 14 days of start: 50% refund
After first session: No refunds, but may transfer to future cohort (one-time)
Payment plans: Refunds calculated on amounts paid, not total program value
6. EVENTS AND WORKSHOPS
Free Events
No refund applicable
Paid Events
7+ days before: Full refund
3-6 days before: 50% refund
Less than 3 days: No refund unless we cancel
7. COMMUNITY MEMBERSHIPS
Free membership: No refund applicable
Paid tiers (if applicable): Prorated refund for unused months
8. PROCESSING REFUNDS
Refunds processed within 5-10 business days
Refunded to original payment method
Bank processing times may add 3-5 additional days
Financing refunds subject to third-party provider terms
9. DISPUTES AND SPECIAL CIRCUMSTANCES
We consider special circumstances including:
Medical emergencies (with documentation)
Technical failures on our end
Significant service delivery issues
10. CHARGEBACKS
Please contact us before initiating a chargeback. Unwarranted chargebacks may result in:
Account suspension
Collection proceedings
Legal action for services rendered
11. SATISFACTION COMMITMENT
While we cannot guarantee specific outcomes from spiritual services, we commit to:
Providing services as described
Maintaining professional standards
Addressing legitimate concerns promptly
12. HOW TO REQUEST A REFUND
Email: support@soulfulevolution.com
Include:
Order number
Date of purchase
Reason for refund request
Supporting documentation (if applicable)
13. CONTACT INFORMATION
Soulful Evolution
Customer Service Department
417 Genius Dr
Winter Park, FL 32789
Email: support@soulfulevolution.com
Response time: Within 48 business hours
14. POLICY CHANGES
We reserve the right to modify this refund policy. Changes apply to future purchases only.
By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.